Assistance

Communication, SAFE-R web platform

• Communication
• Our claims managers are at the accident victims’ disposal for any information and questions pertaining to the accident.
• We will procure the relevant documents (medical reports, records for third-party negligence claims, etc) and make them available if necessary.
• Alpgarant will collect documents required by the guest for claims under other private accident, health or travel insurance policies (incapacity benefit claims, reimbursement of treatment costs, etc) free of charge. As a professional processor of claims we are usually in the position to notify these claims to private and public insurers in Austria and abroad on behalf of the guest, if so requested, which serves to considerably relieve the burden on the guest of such processes usually characterised by a high degree of bureaucracy.
• Moreover we are invariably a reliable contact partner for the guest, irrespective of whether he or she is still at the holiday location or has already returned to his or her home address. Our adage for outside communication is that we put the guest at the centre of our efforts through competence and the shortest possible turnover times.
• SAFE-R web platform
• Information for, and interaction with guests of SAFE-R partners. This platform, especially created for consumers, provides general information and communication tools.
• This allows, for example, an accident victim covered by us to log on using his or her password and view all services received, as well as to request information and services outside of office hours and without regard to time zones.
• In addition, the guest or interested party receives all relevant information about the SAFE-R partner regions, such as the SAFE-R Finders, exciting stories and reports from the SAFE-R partner regions and much more.

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